Shipping policy

Options Pottery currently ships within the United States.

Orders are typically prepared and shipped within 2–4 business days. Because our pottery is carefully packaged to help protect it during transit, processing times may occasionally vary.

Shipping charges are calculated and displayed at checkout. Delivery times vary depending on the destination and shipping service selected. Once your order has shipped, tracking information will be provided when available.

Damaged or Incorrect Orders

We carefully package each piece for shipping. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at optionspottery@gmail.com. Please include photographs of the damaged item and the shipping packaging so we can help resolve the issue.

For damaged or incorrect items, Options Pottery will work with you on an appropriate replacement or refund at no additional shipping cost to you.

Returns

Customers returning an item for reasons other than damage or an incorrect order are responsible for return shipping costs. Please see our Return & Refund Policy for complete return information.

Questions

For questions about shipping or an order, please contact us at optionspottery@gmail.com.