Refund policy

We want you to be happy with your Options Pottery purchase. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused and returned in its original condition. Customers are responsible for return shipping costs. We recommend carefully repacking pottery to help ensure it arrives safely.

Once we receive and inspect the returned item, we will issue a refund to the original payment method. Original shipping charges are not refundable.

Damaged or Incorrect Items

We carefully package our pottery for shipping. If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Please include photographs of the damaged item and the shipping packaging so we can help resolve the issue. For damaged or incorrect items, Options Pottery will work with you on an appropriate replacement or refund at no additional shipping cost to you.

Variations in Our Pottery

Each Options Pottery piece is individually glazed and kiln-fired in Vermont. Because of the nature of glazing and firing, slight variations in color, glaze, pattern and finish may occur. These natural variations are part of the character of our pottery and are not considered defects.

Questions About a Return

If you have questions about a return or refund, please contact Options Pottery through the Contact page at OptionsPottery.com.